Big Walker Lookout

 

VISION. MISSION. VALUES. CORE BEHAVIORS.

WHAT WE LOOK FOR

 
 

VISION

To enhance the way SWVA does events by offering unmatched facilities, expertise and customer service. 

3-Fold MISSION 

  • BELONGING: We exist to offer quality entertainment to the citizens of Southwest Virginia and beyond, truly making it a community center where everyone can belong.

  • ADAPTATION: We exist to provide a quality campus for a number of diverse activities including but not limited to: agribusiness, expos, concerts, and family friendly entertainment to stimulate Wythe County’s economy. 

  • SERVICE: We exist to offer the pinnacle of customer & event service to local and national promoters alike, all while attending to their attendee to ensure everyone’s success. 

VALUES

  • Accountability

  • Compassionate Service 

  • Generosity

  • Humor

  • TeamworK

CORE BEHAVIORS STEMMING FROM OUR VALUES

ACCOUNTABILITY: 

I seek understanding of all of my job responsibilities.

I represent information and data accurately and completely. 

I take responsibility for closing skills gaps in order to perform my duties. 

I own my mistakes, apologize, and make amends. 

I do what I say I am going to do. 

COMPASSIONATE SERVICE: 

I take responsibility for our customer’s experience and our community’s experience. 

I am both thoughtful and decisive; I keep my head on a swivel actively looking for those who may need help. 

I am kind in all of my communication even when it is not reciprocated. 

It’s not someone else’s responsibility it is my responsibility; I see and do without hesitation.

I live fully in my boundaries while respecting others boundaries. 

GENEROSITY:

I see the best in others and offer them my best.

I operate from an open mindset rather than being conspiratorial. 

I show gratitude for my coworkers, additional staff and customers.

I stay out of comparison and competition with my coworkers.  

I extend the most generous interpretation possible to the intentions, words, and actions of others.  

HUMOR: 

I find the good in every adversity. 

I value play and make time for it. 

I make fun of situations and circumstances but not other people. 

I practice joy. 

I am responsible for the energy I bring to situations so I stay positive. 

TEAMWORK: 

I talk to you not about you. 

When overwhelmed, I ask for help and offer help when others are overwhelmed. 

I recognize and congratulate others on their good work. 

I lead my team by example. 

I treat my coworkers with respect and compassion and respond accordingly. 

THE THREE THINGS WE LOOK FOR 

  • ENERGY: A positive attitude and the ability to sustain high levels of enthusiasm and effort. 

  • INTELLIGENCE: A high level of objective intelligence, critical thinking, common sense and curiosity. 

  • NEED TO ACHIEVE: The desire to always be learning, growing, and challenged; and the passion to help both the APEX and yourself to be successful.